Excess Baggage and Oversize Baggage

Carry On Baggage Rules Standard Free Baggage Excess or Oversize Baggage Sports and Music Equipments Carrying Pet Firearms and Ammunition Excess Baggage and Seat Fees Lost And Found Procedures

Dear passengers, if your baggage allowance stated on your ticket is exceeded during baggage drop at the airport check-in counter, the applicable excess baggage charges rules will apply https://mga.aero/en/travel/baggage/excess-baggage-fees

Information Regarding the Transportation of Baby Strollers

Situations for Which the Airline Is Not Responsible;

For flight safety reasons, strollers are transported in the aircraft’s cargo hold along with other baggage.

For this reason, the situations listed below and any damages that may result from them will not be considered within the scope of our airline’s liability, and claims for compensation regarding these matters will not be accepted.

1. Lack of Protective Packaging

Delivery of strollers without a protective carrying bag or protective cover.
For baby strollers without protective packaging, scratches, dirt, friction marks, paint wear, fabric deformation, surface abrasion, minor dents, or similar damage affecting the appearance that may occur.

2. Detachable Accessories

Failure to remove cup holders, protective bumper bars, toy attachments, organizers, phone holders, sunshades, rain covers, mosquito nets, footmuffs, seat liners, umbrellas, hook attachments, and all other removable accessories before check-in.
Loss, missing items, breakage, or damage to accessories left on the stroller at the time of delivery or not properly secured.

3. Failure to Prepare Foldable Baby Strollers

Failure to deliver foldable baby strollers in a fully folded condition with the locking mechanism securely fastened.

4.Moving and Delicate Parts

Failure to properly prepare and secure wheels, handles, brake mechanisms, and similar moving, protruding, or delicate parts for carriage.
Breakage, bending, cracking, deformation, and similar damage that may occur to these parts during carriage.

5. Damage That May Occur During Carriage

Scratches, dirt, friction marks, paint wear, fabric deformation, minor dents, surface abrasion, and similar appearance-affecting damage that may occur due to being carried together with other baggage during loading, unloading, and carriage operations.

6. Wear and Tear Due to Use

Normal carriage conditions resulting in ordinary wear and tear, signs of use, discoloration, and other superficial damage.

The liability of our airline shall be determined in accordance with the applicable Conditions of Carriage and the provisions of relevant national and international legislation. Our airline shall not be liable for any damage arising from the passenger’s failure to take the required protective measures or from the acceptance of a baby stroller for carriage without appropriate packaging.

Please fill in before requesting.

Request Type

Damaged Baggage and Missing Contents

1-Passenger Information:

Name *

Last Name *

E-mail *

Phone Number *

Phone

2-Flight Information:

Flight Number *

Flight Date *

Departure Airport *

Arrival Airport *

Explanation

3-Required Documents:

Damage Record Report *

(Report number kept at the arrival station)

Boarding Card *

Please select file.

Luggage Tag *

Please select file.

Flight Ticket *

Please select file.

Damaged Luggage Photos *

Please select file.

If you experience any property irregularity such as damage, delay or loss during your flight with MGA Aviation please go to the Loss and Found Office at the airport and fill out an "Irregularity Report” (PIR) Your requests will not be accepted without a PIR report.

I have received information about the processing of my personal data. I have read and accept the information text about the processing of my personal data.

I expressly consent to the processing and transmission of my personal data within the framework of the clarification text presented to me. Click here for more information.