Special Passengers

All of our passengers can benefit from the special wheelchair service that we offer at the airport free of charge. Either during booking or after the booking or contact us [email protected] about your request.

Please make sure to add the wheelchair service request to your booking at least 48 hours before departure. This will enable us to ensure that your needs will be met in the best possible way.

• Service Level 1 (WCHR): For passengers who have difficulty walking long distances at the airport but do not need help going up and down stairs, this service will bring them to the aircraft and pick them up from the aircraft at the arrival destination.
• Service Level 2 (WCHS): For passengers who have difficulty walking long distances at the airport and need help going up and down stairs, this service will bring them to the aircraft door and pick them up from there at the arrival destination.
• Service Level 3 (WCHC): For passengers who cannot walk without assistance, this service will bring them to their seat in the cabin and pick them up from there at the arrival destination.
• A disabled passenger or passenger with reduced mobility is a passenger whose movements are hindered physically or sensually due to mental inability, old age, disease or any other hindrance and that requires special care and service for that reason.

• Passenger with Slight Mobility Handicap
• Passenger with Severe Mobility Handicap
• Passenger Completely Immobile
• BLIND: Visually impaired passenger
• DEAF: Hearing impaired passenger
• DEAF/MUTE: Speaking and hearing disabled passenger
• DPNA: Mentally or developmentally disabled passenger – example: passengers with difficulty in learning, dementia, Alzheimer, down syndrome, etc.

Dear Passengers,

In the following situations, you are required to present a doctor's report stating  “Fit to Fly” to the airport check-in counter officer, the boarding officer at the time of boarding, or the cabin crew. The validity of the medical report is considered 10 days prior to the flight departure time.

Medical Report Required Conditions

• Premature or unhealthy infants
• New mothers (within 7 days postpartum)
• Passengers requiring their own oxygen supply or other breathing equipment (POC, RPD, CPAP, ventilator)
• Passengers with portable oxygen cylinders not compliant with IATA DGR Table 2.3A
• Passengers with recent surgery or with stitches
• Passengers with splints or limbs in plaster casts (broken limbs)
• All plaster cases that do not meet plaster conditions
• All passengers with broken limbs
• Passengers with limited endurance (serious heart or lung conditions)
• Passengers affected by stroke, lacking muscular control, paralysis, or seizure risk
• Passengers with Down syndrome or significant cognitive/developmental disabilities when medical escort/clearance needed
• Passengers who are incapable of self-care or require continuous medical/nursing care
• Passenger who has any health condition that may be aggravated by flight environment or may cause diversion/unscheduled landing
• Pregnancy with complication risk
• Passengers with a Medical History of Deep Vein Thrombosis (DVT) or serious circulatory disorder
• Passengers with severe anemia or active bleeding risk
• Passengers with mental/behavioural conditions that may threaten flight safety
• From the beginning of 28th week of pregnancy (calculated using the estimated date of delivery) a doctor certificate is required for accepting flight (after the beginning of 28th week until the end of 36th week)
• Until the beginning of 28th week of pregnancy, no need for any medical report.
• From the beginning of 37th week, pregnant passenger cannot be accepted on board even they have doctors report.
• If pregnant passenger waits twins or more; after 32 weeks shall not be accepted.
• Passengers who have any disease that is believed to be actively contagious/communicable.
• Passengers that are considered to be a potential risk to the safety or punctuality of the flight, including possibility of diversion or unscheduled landing.
• Passengers who have a medical condition that may be adversely affected by the flight environment.

Expectant mothers are not recommended to travel after the 28th week of pregnancy but will be carried as;

Pregnant passenger declaration is the base to be accepted on board.

• From the beginning of 28th week of pregnancy (calculated using the estimated date of delivery) a doctor certificate is required for accepting flight (after the beginning of 28th week until the end of 36th week).
• Until the beginning of 28th week of pregnancy, no need for any medical report. From the beginning of 37th week, pregnant passenger can not be accepted on board even they have doctors report.
• If pregnant passenger waits twins or more; after 32 weeks shall not be accepted

MGA have to receive a copy of the medical certificate prior to the flight. If the pregnancy is anything other than normal, whatever the length of the pregnancy, a doctor’s certificate, stating that the passenger is fit to travel, will be required

New mothers are not recommended to travel within 7 days of giving birth. In exceptional circumstances, they may be accepted for travel, but only if accompanied by a medically qualified person. Medical clearance is required for fit to fly.