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Passenger Rights

Passenger Rights

At Mavi Gök Airlines (“MGA”), customer satisfaction is the fundamental pillar of our customer service concept. MGA carries out all of its operations with the aim of providing its passengers safe, comfortable and timely journeys. In the aviation sector, however, certain irregularities due to operational reasons may arise from time to time.

If you hold a confirmed reservation / ticket, but could not fly due to denied boarding, cancellation or delay, you are entitled to the rights stated herein in accordance with the regulation on passengers travelling via airlines ("passenger rights regulation").

This brochure has been prepared to provide our passengers with information regarding their passenger rights. Please note that our company cannot be held responsible if passenger contact information was provided incorrectly or not at all during the reservation process or at the request of our company.

Special services are provided to passengers with reduced mobility and unaccompanied children by our personnel in accordance with the passenger rights regulation. Passengers may contact us regarding passenger rights issues using the contact details shown below:

Help and Contact

Phone Number: 0850 777 2 777
E-mail address: [email protected]

You can find detailed information about passenger rights at the following internet addresses;