Frequently Asked Questions | Mavi Gök Airlines

Frequently AskedQuestions

You can browse frequently asked questions and answers below. Please visit Help & Contact page for your questions, suggestions, complaints, and all other feedbacks that you cannot find an answer to.

Can I change the passenger details I gave when I buying my ticket?

Names on tickets cannot be changed and they cannot be transferred to another person

From which terminal is my flight?

Please always check out the airport websites for the latest updates.

Airport Name	City Code	Country	City	Departure Terminal
FRAPORT TAV ANTALYA AIRPORT	AYT	Türkiye	Antalya	TERMINAL 2
FRAPORT TAV MILAS BODRUM AIRPORT	BJV	Türkiye	Bodrum	MAIN TERMINAL
DÜSSELDORF AIRPORT	DUS	GERMANY	DUSSELDORF	TERMINAL C
COLOGNE BONN AIRPORT	CGN	GERMANY	COLOGNE	TERMINAL 2
HAMBURG AIRPORT	HAM	GERMANY	HAMBURG	TERMINAL 2
HANNOVER AIRPORT	HAJ	GERMANY	HANNOVER	TERMINAL C
FLUGHAFEN MÜNSTER OSNABRÜCK	FMO	GERMANY	MUENSTER	TERMINAL 2
MUNICH AIRPORT	MUC	GERMANY	MUNICH	TERMINAL 1
ALBERT DÜRER AIRPORT NÜRNBERG	NUE	GERMANY	NURENBERG	TERMINAL 2
ERFURT WEIMAR FLUGHAFEN	ERF	GERMANY	ERFURT	TERMINAL B
FLUGHAFEN BERLIN BRANDENBURG	BER	GERMANY	BERLIN	TERMINAL 1
KATOWICE AIRPORT	KTW	POLAND	KATOWICE	TERMINAL A
RZESZOW ULMA FAMILY AIRPORT	RZE	POLAND	RZESZOW	MAIN TERMINAL
WARSAW CHOPIN AIRPORT	WAW	POLAND	WARSAW	TERMINAL 1
WROCLAW AIRPORT	WRO	POLAND	WROCLAW	MAIN TERMINAL
KRAKOW AIRPORT IM JANA PAWLA II	KRK	POLAND	KRAKOW	TERMINAL 1
GDANSK LECH WALESA AIRPORT	GDN	POLAND	GDANSK	MAIN TERMINAL
POZNAN AIRPORT	POZ	POLAND	POZNAN	MAIN TERMINAL
TALLIN AIRPORT	TLL	ESTONIA	TALLIN	MAIN TERMINAL
RIGA AIRPORT	RIX	LATVIA	RIGA	MAIN TERMINAL
VILNIUS AIRPORT	VNO	LITHIUANIA	VILNIUS	MAIN TERMINAL
M.R.STEFANIKA AIRPORT BRATISLAVA	BTS	SLOVAKIA	BRATISLAVA	MAIN TERMINAL
KOSICE INTERNATIONAL AIRPORT	KSC	SLOVAKIA	KOSICE	MAIN TERMINAL
CHISINAU AIRPORT	RMO	MOLDOVA	CHISINAU	MAIN TERMINAL
BUDAPEST FERENC LISZT ITERNATIONAL AIRPORT	BUD	HUNGARY	BUDAPEST	TERMINAL 2
DEBRECEN AIRPORT	DEB	HUNGARY	DEBRECEN	MAIN TERMINAL
VACLAV HAVEL AIRPORT PRAGUE	PRG	CHECZH REPUBLIC	PRAGUE	TERMINAL 1
ASTANA INTERNATIONAL AIRPORT	NQZ	KAZAKHSTAN	ASTANA	TERMINAL 1
ALMATY INTERNATIONAL AIRPORT	ALA	KAZAKHSTAN	ALMATY	TERMINAL 2
KING ABDULAZIZ INTERNATIONAL AIRPORT	JED	SAUDI ARABIA	JEDDAH	HAJJ TERMINAL
PRINCE MOHAMMAD BIN ABDULAZIZ INTERNATIONAL AIRPORT	MED	SAUDI ARABIA	MEDINAH	MAIN TERMINAL
CLUJ AIRPORT	CLJ	ROMANIA	CLUJ NA POCA	MAIN TERMINAL
BUCHAREST INTERNATIONAL AIRPORT	OTP	ROMANIA	BUCHAREST	MAIN TERMINAL
IASI INTERNATIONAL AIRPORT	IAS	ROMANIA	IASI	MAIN TERMINAL
TRANSILVANIYA AIRPORT TARGU MURES	TGM	ROMANIA	TARGU MARES	MAIN TERMINAL
TIMISOARA TRAIAN VUIA AIRPORT	TSR	ROMANIA	TIMISOARA	MAIN TERMINAL
STEFAN CEL MARE SUCEAVA BUCOVINA AIRPORT	SCV	ROMANIA	SUCEAVA	MAIN TERMINAL
BRASOV AIRPORT	GHV	ROMANIA	BRASOV	MAIN TERMINAL
ERCAN AIRPORT	ECN	NORTHERN CYPRUS	LEFKOSIA	MAIN TERMINAL
LONDON GATWICK AIRPORT	LGW	ENGLAND	LONDON	SOUTH TERMINAL ZONE K
DALAMAN AIRPORT	DLM	TURKIYE	BODRUM	MAIN TERMINAL
TEESSIDE INTERNATIONAL AIRPORT	MME	TEESSIDE	UNITED KINGDOM	MAIN TERMINAL
RADOM AIRPORT	RDO	RADOM	POLAND	MAIN TERMINAL
BYDGOSZCZ IGNACY JAN PADEREWSKI AIRPORT	BZG	BYDGOSZCZ	POLAND	MAIN TERMINAL
VIENNA INTERNATIONAL AIRPORT	VIE	VIENNA	AUSTRIA	TERMINAL 1
GRAZ AIRPORT	GRZ	GRAZ	AUSTRIA	MAIN TERMINAL
SIBIU INTERNATIONAL AIRPORT	SBZ	SIBIU	ROMANIA	MAIN TERMINAL

I forgot my stuff on the plane, where can I apply?

When you realize that you have forgotten your personal belongings on board after your flight, please contact the lost and found departments of the relevant stations. If your personal item is still missing, our Mavi Gök Airlines LF (Lost Found) Team is always ready to assist you with your application.
Please click here to send a form

Which gate will we board the plane from?

You will find the exit gate information on the information boards at the airport you are flying into.

Is it mandatory to wear a mask on your flights?

Masks are not required on Mavi Gök Airlines flights.

Where can I cancel or reissue my ticket?

If you purchased your Ticket from the https://mgaairlines.com/, you can carry out your reissue and refund transactions online under the “Manage My Flight” tab on the home page screen by entering your PNR number and last name information.If you purchased your Ticket from a Travel Agent, you can carry out your reissue and refund transactions through the your agency.

Is covid test/vaccine card required on your flights?

As of 01.06.2022, in accordance with decisions made by the Republic of Türkiye's official authorities, the obligation for our passengers who will travel to Türkiye with or without a vaccination certificate to demonstrate a negative PCR or fast antigen test result before entering Türkiye has been eliminated.
No vaccinations or tests are required for our international travellers arriving in Türkiye.
Check out the link below for additional information:
https://web.shgm.gov.tr/documents/sivilhavacilik/files/Covid-19/SHGM_UGT_060522.html
Our passengers can check the https://www.iatatravelcentre.com/world.php page for other country regulations

What are your rules for carrying livestock in the cabin?

Please contact our service centre no later than three working days before your departure if you want to travel with your pet. All necessary import documents – such as health certificates, vaccinations, customs regulations, etc., issued by officially approved veterinarians – must be submitted. Animals must also be accompanied by a passenger on the same flight.

How long before the flight should I get to the airport?

Check-in counter opening and closing times are determined based on your flight’s scheduled departure time. Depending on the aircraft type, check-in counters open between 3 hours and 3 hours 45 minutes before departure and close between 1 hour and 1 hour 15 minutes prior to departure.

We kindly advise our passengers to arrive at the airport in advance, taking these timeframes into consideration to ensure a smooth check-in process.

Boarding closes 15 minutes before departure. Passengers who do not arrive at the boarding gate before the specified time will not be permitted to board the flight.

Aircraft Type	Check-in Open	Check-in Close
B737-800/189Y	180 min prior STD	60 min prior STD
B737-900/215Y	180 min prior STD	60 min prior STD
B757-300/275Y	180 min prior STD	60 min prior STD
B777-300/339Y	180 min prior STD	60 min prior STD
B777-300/531Y	225 min prior STD	75 min prior STD

How can I submit an inquiry or complaint?

If you have an inquiry or a complaint, please contact us here.

How do I select my seat?

Seat selection can be made during the ticket purchase process or after your ticket has been purchased through the "Manage Booking" section on our website at https://mgaairlines.com/ . Seat selection is not available for PNRs with a pending reservation.

Do you have evening check-in service?

Mavi Gök Airlines does not provide evening check-in service.

Can I check-in online for my flight?

All our passengers who have purchased the ticket can online check-in for the flights via our website https://mgaairlines.com/ with the Online Check-In button.
Online check-in on our website starts 48 hours before flights and ends 5 hours before take-off.
Please click here to see an up-to-date list of airports where online check-in is available.

What are the hand luggage rules?

A maximum of 8 kg of cabin baggage is allowed, one piece per person. The dimensions of the luggage should not exceed 55x40x20 cm.

How much luggage can I take with me?

Our tickets generally do not include baggage allowance.
Your baggage allowance may vary depending on the fare class of your purchased ticket and the bundle (package) option you selected. For tickets purchased through tour operators, baggage allowance may also vary.
To check your current baggage allowance, please review your reservation through the "Manage Booking" section on our website at https://mgaairlines.com/.

What is the maximum size and weight of the suitcases?

The sum of the standard dimensions (width + lenght + height) of 1 piece of luggage belonging to the passenger should be 158 cm. The baggage allowance granted to the passenger cannot exceed 32 kg even if the excess baggage fee has been paid.

My child is 2 years old, is she/he eligible for a seat?

Child passengers under the age of 2 are not entitled to a seat.A child passenger over the age of 2 is provided with a seat like other passengers.

Do you offer in-flight catering service?

We have in-flight catering service for a fee.

My passport will expire soon. May I attend the flight?

Our passengers can attend the Flights with a passport or a valid travel document. We want to inform you that it is obliged to keep a travel document of which expiration date is at least 6 months after the last day of their travel. For detailed information regarding passport or visa, you can visit the attached links:

https://www.mfa.gov.tr/default.tr.mfa
https://www.konsolosluk.gov.tr/ekonsolosluk

The responsibility of all documents, such as ID Cards, passports, or visas to be used for entering thecountry belongs to the passenger.

For fligths arriving in Turkey, the list of citizens who can travel only with their national identity documents without a passport can be found here.

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