Frequently Asked Questions
You can browse frequently asked questions and answers below. Please visit Help & Contact page for your questions, suggestions, complaints, and all other feedbacks that you cannot find an answer to.
Names on tickets cannot be changed and they cannot be transferred to another person
Please always check out the airport websites for the latest updates.
When you realize that you have forgotten your personal belongings on board after your flight, please contact the lost and found departments of the relevant stations. If your personal item is still missing, our Mavi Gök Airlines LF (Lost Found) Team is always ready to assist you with your application.
Please click here to send a form
Please click here to send a form
You will find the exit gate information on the information boards at the airport you are flying into.
Masks are not required on Mavi Gök Airlines flights.
If you purchased your Ticket from the mga.aero, you can carry out your reissue and refund transactions online under the “Manage My Flight” tab on the home page screen by entering your PNR number and last name information.If you purchased your Ticket from a Travel Agent, you can carry out your reissue and refund transactions through the your agency.
As of 01.06.2022, in accordance with decisions made by the Republic of Türkiye's official authorities, the obligation for our passengers who will travel to Türkiye with or without a vaccination certificate to demonstrate a negative PCR or fast antigen test result before entering Türkiye has been eliminated.
No vaccinations or tests are required for our international travellers arriving in Türkiye.
Check out the link below for additional information:
https://web.shgm.gov.tr/documents/sivilhavacilik/files/Covid-19/SHGM_UGT_060522.html
Our passengers can check the https://www.iatatravelcentre.com/world.php page for other country regulations
No vaccinations or tests are required for our international travellers arriving in Türkiye.
Check out the link below for additional information:
https://web.shgm.gov.tr/documents/sivilhavacilik/files/Covid-19/SHGM_UGT_060522.html
Our passengers can check the https://www.iatatravelcentre.com/world.php page for other country regulations
Please contact our service centre no later than three working days before your departure if you want to travel with your pet. All necessary import documents – such as health certificates, vaccinations, customs regulations, etc., issued by officially approved veterinarians – must be submitted. Animals must also be accompanied by a passenger on the same flight.
Mavi Gök Airlines check in desks open 3 hours before your scheduled departure time and closes 45 minutes before. All passengers must provide a valid passport at check-in on all flights.
You can reserve your seat online while booking your flight or after booking.It can not be made for the optional reservations.
Mavi Gök Airlines does not provide evening check-in service.
All our passengers who have purchased the ticket can online check-in for the flights via our website http://www.mga.aero with the Online Check-In button.
Online check-in on our website starts 24 hours before flights and ends 2 hours before take-off.
Please click here to see an up-to-date list of airports where online check-in is available.
Online check-in on our website starts 24 hours before flights and ends 2 hours before take-off.
Please click here to see an up-to-date list of airports where online check-in is available.
A maximum of 6 kg of cabin baggage is allowed, one piece per person. The dimensions of the luggage should not exceed 55x40x20 cm.
On all MGA flights, children and adult passengers are generally allowed to carry 20 kg of baggage (or the baggage allowance stated on the ticket)
The sum of the standard dimensions (width + lenght + height) of 1 piece of luggage belonging to the passenger should be 158 cm. The baggage allowance granted to the passenger cannot exceed 32 kg even if the excess baggage fee has been paid.
Child passengers under the age of 2 are not entitled to a seat.A child passenger over the age of 2 is provided with a seat like other passengers.
We have in-flight catering service for a fee.
Our passengers can attend the Flights with a passport or a valid travel document. We want to inform you that it is obliged to keep a travel document of which expiration date is at least 6 months after the last day of their travel. For detailed information regarding passport or visa, you can visit the attached links:
https://www.mfa.gov.tr/default.tr.mfa
https://www.konsolosluk.gov.tr/ekonsolosluk
The responsibility of all documents, such as ID Cards, passports, or visas to be used for entering thecountry belongs to the passenger.