Patient and Disabled Passengers
It is vital to us at MGA that these needs be satisfied.
- Our sick passengers who can satisfy their own requirements can fly without an accompanying person and with a doctor's report obtained no more than 10 days before the flight.
- Our handicapped passengers who can fulfill their own personal requirements can travel without the necessity for an accompanying person or a doctor's report.
Our intellectual disability passengers are permitted to fly with an accompanying person (given that all flight documentation are carried by the accompanying person) without the necessity for a report.
Our visually and hearing challenged passengers can travel with an accompanying person without a doctor's report.
Our visually handicapped passengers are permitted to fly without an accompanying person or a doctor's report.
Passengers with a broken leg (those who can move without help or on crutches in the event of a potential risk) are permitted to fly without an accompanying person and with a medical report.
Our hearing impaired passengers can travel without an accompanying person or a doctor's report.
Our passengers, who can only move with a wheelchair, can travel without an accompanying person and a doctor's report.
Disabled Passengers and Passengers with Reduced Mobility
All of our passengers can benefit from the special wheelchair service that we offer at the airport free of charge. Either during booking or after the booking or contact us [email protected]; [email protected]; [email protected] about your request.
Please make sure to add the wheelchair service request to your booking at least 48 hours before departure. This will enable us to ensure that your needs will be met in the best possible way.
Here are the three service levels which our passengers are able to select for a comfortable journey:
Service Level 1 (WCHR): For passengers who have difficulty walking long distances at the airport but do not need help going up and down stairs, this service will bring them to the aircraft and pick them up from the aircraft at the arrival destination.
Service Level 2 (WCHS): For passengers who have difficulty walking long distances at the airport and need help going up and down stairs, this service will bring them to the aircraft door and pick them up from there at the arrival destination.
Service Level 3 (WCHC): For passengers who cannot walk without assistance, this service will bring them to their seat in the cabin and pick them up from there at the arrival destination.
A disabled passenger or passenger with reduced mobility is a passenger whose movements are hindered physically or sensually due to mental inability, old age, disease or any other hindrance and that requires special care and service for that reason.
Disabled Passengers and Passengers with Reduced Mobility can be defined as follows:
- Passenger with Slight Mobility Handicap
- Passenger with Severe Mobility Handicap
- Passenger Completely Immobile
- BLIND: Visually impaired passenger
- DEAF: Hearing impaired passenger
- DEAF/MUTE: Speaking and hearing disabled passenger
- DPNA: Mentally or developmentally disabled passenger – example: passengers with difficulty in learning, dementia, Alzheimer, down syndrome, etc.